Refund policy

Every Rice Time order is made to order — nothing is printed until you buy it. Because of that, we can't accept returns or exchanges for sizing, change of mind, or anything else that isn't our fault. Please double-check sizing and your shipping address before you check out.

Damages, defects, and mistakes
If your item arrives damaged, misprinted, or isn't what you ordered, that's on us. Contact us at contact@itsricetime.com within 30 days of delivery with a photo of the issue, and we'll send a replacement or a refund, whichever works better for you. No need to ship anything back.

 

Non-returnable items
Because everything is made to order, we can't accept returns for reasons other than a defect or a mistake on our end — including the wrong size ordered, change of mind, or gift cards.

 

Refunds
Once we've approved a refund, it's issued to your original payment method. Please allow up to 10 business days for it to post, plus however long your bank or card company takes to process it on their end. If more than 15 business days have passed since we approved your refund and you still don't see it, email us at contact@itsricetime.com.